Terms and condition
Rental Period
For your convenience we offer a generous hire period of 2 nights (3 days) to allow plenty of time for setup and styling and tidying up. Please let us know if you want the items longer. Additional rates will apply on extended rental period
Payments,Calculations ,Reservations, and Other Information
Reservations are first come first serve. Your date and tea items are not reserved until the deposit is made.
A deposit of 50% is required to hold a reservation and tea items.
By paying the deposit you agree to the terms and conditions of rental.
The remainder of balance is due 5 business days prior to party date.
Extension rental period calculation : For another 3 day rental 50% off (on total rental amount)
We accept payments by cash, e-transfer, credit card (plus 2.65% per transaction), debit card
Cancellations and Refunds
30 days or more written notice : Full deposit refunded
15 – 30 days written notice : 50% of the deposit refunded
7-14 days written notice : 25% of the deposit refunded
Less than 7 days notice : no refund available
Delivery
Every qoute is based on pick up and drop off from our location at Skyview ranch northeast.
Yes we deliver and also pick up items in Calgary city limit 1 way starts at $45.
Outside city limit starts at $2.75 /km. when requesting a qoute if you would want delivery included, kindly let us know.
Washing and Cleaning
We prefer to handwash our china ourselves to preserve the delicate designs and gilding and also to ensure they are perfectly clean for our next customer to enjoy.
However after your event we simply ask that items with food must be rinse (free from food) before repackaging it into our provided containers.
Handwashing is included in our price.
Damages, Loss , Broken items and deposit policy
Security and refundable deposit fee must be paid before the delivery or pick up. We refund the deposit 2 days after we cleared the returned items.
Rental items must be returned in the same manner and conditions as they were provided.
Chipped glassware or china will be charge as broken.
If the replacement amount exceeds the security deposit, the customer will be liable to pay the additional charges.
In case of broken items and Loss,prices will be determined based on same or similar items found online.
Liability
Hello Party Rentals YYC accepts no responsibility for any damage,illness or injury caused by the use of any rented items and packaging.
Items are rented at the customers own risk.
